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________ is any interference in the communication process that blocks perfect understanding.
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Communication Process, Principles of Management – BMGT – Quiz

The key terms in this Business Management course include Communication Process, Interference, Noise, Conflict, Perception, Motivation, Tightly Knit Team, Groupthink, Servant-Leaders, Cohesiveness, Diverse Workforce, Principles of Management Quiz – BMGT


________ is any interference in the communication process that blocks perfect understanding.

A cue

Noise

An amplifier

Reinforcement

Ambiguity


_____ is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Conflict

Constructive disagreement

Ethical lapse

Cognitive dissonance

Avoidance


______ is the process of receiving and interpreting information.

Filtering

Encryption

Accommodation

Perception

Coding


Motivation refers to forces that

energize, direct, and sustain a person’s efforts.

are acquired through education.

are basically involuntary.

promote groupthink.

reduce group cohesiveness.


_____ occurs when a tightly knit team is so cooperative that agreeing with one another’s opinions and refraining from criticizing others’ ideas become norms.

Constructive disagreement

Reverse mentoring

Groupthink

Cognitive dissonance

Brainstorming


_____ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.

Assertiveness

Cohesiveness

Unity-of-command

Collectivism

Locus of control


________ serve others’ needs while strengthening the organization.

Lateral leaders

Authentic leaders

Shared leaders

Bridge leaders

Servant-leaders


Which of the following is the first step to be taken in the process of cultivating a diverse workforce?

gaining the support of top management regarding diversity

supplying diversity data to government agencies

conducting an organizational assessment

accommodating employees’ work and family needs

providing awareness training to the human resources department


________ is any interference in the communication process that blocks perfect understanding.

A cue

Noise

An amplifier

Reinforcement

Ambiguity


_____ is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Conflict

Constructive disagreement

Ethical lapse

Cognitive dissonance

Avoidance