Communication Process, Principles of Management – BMGT – Quiz
The key terms in this Business Management course include Communication Process, Interference, Noise, Conflict, Perception, Motivation, Tightly Knit Team, Groupthink, Servant-Leaders, Cohesiveness, Diverse Workforce, Principles of Management Quiz – BMGT
________ is any interference in the communication process that blocks perfect understanding.
A cue
Noise
An amplifier
Reinforcement
Ambiguity
_____ is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party.
Conflict
Constructive disagreement
Ethical lapse
Avoidance
______ is the process of receiving and interpreting information.
Filtering
Encryption
Accommodation
Perception
Coding
Motivation refers to forces that
energize, direct, and sustain a person’s efforts.
are acquired through education.
are basically involuntary.
promote groupthink.
reduce group cohesiveness.
_____ occurs when a tightly knit team is so cooperative that agreeing with one another’s opinions and refraining from criticizing others’ ideas become norms.
Constructive disagreement
Reverse mentoring
Groupthink
Cognitive dissonance
Brainstorming
_____ refers to how attractive the team is to its members, how motivated members are to remain in the team, and the degree to which team members influence one another.
Assertiveness
Cohesiveness
Unity-of-command
Collectivism
Locus of control
________ serve others’ needs while strengthening the organization.
Lateral leaders
Authentic leaders
Shared leaders
Bridge leaders
Servant-leaders
Which of the following is the first step to be taken in the process of cultivating a diverse workforce?
gaining the support of top management regarding diversity
supplying diversity data to government agencies
conducting an organizational assessment
accommodating employees’ work and family needs
providing awareness training to the human resources department
________ is any interference in the communication process that blocks perfect understanding.
A cue
Noise
An amplifier
Reinforcement
Ambiguity
_____ is defined as a process in which one party perceives that its interests are being opposed or negatively affected by another party.
Conflict
Constructive disagreement
Ethical lapse
Cognitive dissonance
Avoidance