Organization Management & Communication

Organization Management & Communication – Intro To Business

This quiz covers organization management and communication of business.


If a manager is concerned about doing the work with the least cost and waste possible, then his or her primary managerial concern is 

expertise.

delegation.

effectiveness.

efficiency. – correct


Dividing work into small units and assigning it to specific individuals is a task related to the management function of  

staffing.

organizing.

evaluating.

controlling.


_____ is the grouping of jobs into working units usually called units, groups, or divisions. 

Departmentalization

Nearshoring

Specialization

Centralization


Top-level managers make an organization’s strategic decisions that focus on a key idea for using resources in order to take advantage of opportunities.

True

False


The first step in the decision-making process is developing options directly.

True

False


_____ are very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve an organization’s tactical plan and ultimately the strategic plan. 

Static plans

Protocols

Operational plans – correct

Executive-level plans


_____ is the process of evaluating and correcting activities to keep an organization on course. 

Recruiting

Staffing

Controlling – correct

Planning


Which of the following concepts deals with giving employees the power to make commitments and use resources to accomplish the assigned tasks? 

accountability

delation of authority – correct

centralization

specialization of tasks


Which of the following refers to the process of building relationships and sharing information with colleagues who can help a manager achieve the items on his or her agenda? 

monitoring

networking – correct

directing

benchmarking


For manufacturers, measuring productivity is fairly straightforward because 

of the tangibility of their output. – correct

of their high-contact with customers.

of the variability of their inputs.

they are labor-intensive.


Determining an organization’s objectives and deciding how to accomplish them, a management function, is known as 

crowdsourcing.

staffing.

planning. – correct

factoring.


Managers need adequate _____ resources to pay for essential activities. 

intangible

financial – correct

human

non-renewable


Providing incentives to employees to motivate them toward achieving organizational objectives relates to the management function of 

evaluating.

directing. – correct

benchmarking.

controlling.


Which of the following is the first step in decision making? 

monitoring the consequences of a decision

recognizing and defining the decision situation – correct

implementing a decision

developing options to resolve a complicated situation


_____ refers to a firm’s shared values, beliefs, traditions, philosophies, rules, and role models for behavior

Organizational chart

Organizational culture – correct

Centralization

Organizational structure


_____ is a complete system that designs products, manages machines and materials, and controls the operations function in the transformation process. 

Computer-assisted design (CAD)

Flexible manufacturing

Computer-assisted manufacturing (CAM)

Computer-integrated manufacturing (CIM) – correct


Positions such as foremen, supervisors, and office service managers are a part of the _____ of a company. 

executive levels

middle management

top management

first-line management – correct


Multidivisional structures 

are less likely to provide products that meet the needs of customers.

make decision making slower.

organize departments into larger groups called divisions. – correct

bring together specialists from various divisions to work on a single project.


Actual performance of a service provider’s product typically occurs 

at the point of consumption. – correct

in the buyer’s home.

several days after the purchase.

before the point of consumption.


Span of management refers to the 

experience, in terms of years, of managers in a company.

number of roles that the management of an organization performs.

number of subordinates reporting to a manager. – correct

number of managers working in the top management of an organization.


Which of the following is a temporary group of employees, usually chosen for their expertise, responsible for bringing about a particular change? 

interest group

task force – correct

cooperative

committee


Which of the following teams consists of fairly small groups of workers brought together to address specific quality, service, or productivity problems within an organization? 

project teams

focus groups

product-development teams

quality-assurance teams – correct


_____ is the obligation placed on employees through delegation to perform assigned tasks satisfactorily. 

Responsibility – correct

Transparency

Hierarchy

Bureaucracy


A _____ is a group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer. 

focus group

functional group

self-directed work team – correct

committee


Which of the following organizational structures is also called a project management structure? 

line structure

web structure

multidivisional structure

matrix structure – correct


Short-range plans covering a period of one year or less that are designed to implement the activities and objectives specified in an organization’s strategic plan are referred to as  

static plans.

tactical plans. – correct

referndums.

opertaional plans.


The extent to which authority is delegated throughout an organization determines its 

economies of scale.

unity of command.

degree of centralization. – correct

locus of control.


Operations management has the primary responsibility of 

creating goods and services that satisfy customers. – correct

securing funds for the activities of an organization.

developing only intangible products.

conducting research on consumer behavior.


Which of the following is a part of informal communication channels? 

assignment of tasks

performance feedback

gossip – correct

directions


_____, a type of plan for meeting objectives, establish the long-range objectives and the overall course of action by which a firm fulfills its mission. 

Strategic plans – correct

Operational plans

Functional plans

Static plans


_____ occurs when employees are provided with the ability to take on responsibilities and make decisions about their jobs. 

Employee empowerment – correct

Employee outplacement

Micromanagement

Benchmarking


What is upward communication? 

communication about organizational goals to employees

communication between different units and departments within an organization

communication that flows from lower to higher levels of an organization – correct

communication between customers and employees


Every organization has an organizational culture, regardless of size, organizational type, product, or profit objective. 

True – correct

False


All activities involved in obtaining and managing raw materials and component parts, managing finished products, packaging them, and getting them to customers are part of 

supply chain management. – correct

reverse engineering.

value chain management.

benchmarking.


Unlike tangible goods, services are effectively 

the actions that produce tangible and intangible goods.

an organization’s activities that are not for profit.

raw materials that can be transformed into goods

actions or performances that must be directed toward the consumers who use them. – correct


Razor Automobiles Inc. has slightly different versions of the same car for the American, European, and Asian markets. Its employees are grouped into divisions based on the market they have been assigned. This is an example of _____ departmentalization. 

functional

geographical – correct

process

customer


If an employee’s primary function in an organization is transforming resources into goods and services, then he or she is involved in 

staffing.

customer relationship managment.

operations management. – correct

financing.


Hiring people to carry out the work of an organization is known as 

factoring.

directing.

staffing. – correct

controlling.


_____ are the ends or results desired by an organization that are derived from the organization’s mission. 

Statutes

Agendas

Objectives – correct

Referendums


A hospital can effectively handle a maximum number of 300 patients at any one particular time. This is referred to as its  

utility.

capacity. – correct

variability.

agility.


The specific operations of an organization, plant, division, or department would most typically involve the _____ of the company. 
 

middle management – correct

top management

stockholders

board of directors


_____ is an element in planning that deals with potential disasters such as product tampering, oil spills, fire, earthquake, computer viruses, or a reputation crisis. 

Contingency planning – correct

Material requirements planning

Enterprise resource planning

Supply chain management


_____ employs specialized computer systems to actually guide and control the transformation process of inputs into outputs. 

Computer-assisted manufacturing (CAM) – correct

Computer-assisted design (CAD)

A transaction processing system

A turnkey project


A(n) _____ is best described as the result that a firm wishes to achieve. 

agenda

referendum

goal – correct

protocol


When an organization has a structure in which decision-making authority is delegated as far down the chain of command as possible, it is said to be exercising 

decentralization. – correct

centralization.

hierarchy.

overspecialization.


Planning is a crucial activity because it designs the map that lays the groundwork for the other functions. It involves forecasting events and determining the best course of action from a set of options or choices.

True – correct

False


18th-century economist Adam Smith illustrated improvements in efficiency in manufacturing units through the application of 

downsizing.

standardization.

decntralization.

specialization. – correct


How long a time period do strategic plans generally cover? 

one year or longer – correct

six months to a year

longer than five years

one to three months


From the perspective of manufacturers, standardization means 

making identical, interchangeable components or complete products. – correct

ensuring that one’s product has the exact same features as that of a competitor.

making the exact product a particular customer needs or wants.

ensuring that each product is sold at the same price.


A company that has departments for marketing, finance, personnel, and production is organized by 

territory.

geographic region.

function. – correct

product.


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