Organization Management & Communication – Intro To Business
This quiz covers organization management and communication of business.
If a manager is concerned about doing the work with the least cost and waste possible, then his or her primary managerial concern is
efficiency. – correct
Dividing work into small units and assigning it to specific individuals is a task related to the management function of
_____ is the grouping of jobs into working units usually called units, groups, or divisions.
Top-level managers make an organization’s strategic decisions that focus on a key idea for using resources in order to take advantage of opportunities.
The first step in the decision-making process is developing options directly.
_____ are very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve an organization’s tactical plan and ultimately the strategic plan.
Operational plans – correct
_____ is the process of evaluating and correcting activities to keep an organization on course.
Controlling – correct
Which of the following concepts deals with giving employees the power to make commitments and use resources to accomplish the assigned tasks?
delation of authority – correct
specialization of tasks
Which of the following refers to the process of building relationships and sharing information with colleagues who can help a manager achieve the items on his or her agenda?
networking – correct
For manufacturers, measuring productivity is fairly straightforward because
of the tangibility of their output. – correct
of their high-contact with customers.
of the variability of their inputs.
they are labor-intensive.
Determining an organization’s objectives and deciding how to accomplish them, a management function, is known as
planning. – correct
Managers need adequate _____ resources to pay for essential activities.
financial – correct
Providing incentives to employees to motivate them toward achieving organizational objectives relates to the management function of
directing. – correct
Which of the following is the first step in decision making?
monitoring the consequences of a decision
recognizing and defining the decision situation – correct
implementing a decision
developing options to resolve a complicated situation
_____ refers to a firm’s shared values, beliefs, traditions, philosophies, rules, and role models for behavior
Organizational culture – correct
_____ is a complete system that designs products, manages machines and materials, and controls the operations function in the transformation process.
Computer-assisted design (CAD)
Computer-assisted manufacturing (CAM)
Computer-integrated manufacturing (CIM) – correct
Positions such as foremen, supervisors, and office service managers are a part of the _____ of a company.
first-line management – correct
are less likely to provide products that meet the needs of customers.
make decision making slower.
organize departments into larger groups called divisions. – correct
bring together specialists from various divisions to work on a single project.
Actual performance of a service provider’s product typically occurs
at the point of consumption. – correct
in the buyer’s home.
several days after the purchase.
before the point of consumption.
Span of management refers to the
experience, in terms of years, of managers in a company.
number of roles that the management of an organization performs.
number of subordinates reporting to a manager. – correct
number of managers working in the top management of an organization.
Which of the following is a temporary group of employees, usually chosen for their expertise, responsible for bringing about a particular change?
task force – correct
Which of the following teams consists of fairly small groups of workers brought together to address specific quality, service, or productivity problems within an organization?
quality-assurance teams – correct
_____ is the obligation placed on employees through delegation to perform assigned tasks satisfactorily.
Responsibility – correct
A _____ is a group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.
self-directed work team – correct
Which of the following organizational structures is also called a project management structure?
matrix structure – correct
Short-range plans covering a period of one year or less that are designed to implement the activities and objectives specified in an organization’s strategic plan are referred to as
tactical plans. – correct
The extent to which authority is delegated throughout an organization determines its
economies of scale.
unity of command.
degree of centralization. – correct
locus of control.
Operations management has the primary responsibility of
creating goods and services that satisfy customers. – correct
securing funds for the activities of an organization.
developing only intangible products.
conducting research on consumer behavior.
Which of the following is a part of informal communication channels?
assignment of tasks
gossip – correct
_____, a type of plan for meeting objectives, establish the long-range objectives and the overall course of action by which a firm fulfills its mission.
Strategic plans – correct
_____ occurs when employees are provided with the ability to take on responsibilities and make decisions about their jobs.
Employee empowerment – correct
What is upward communication?
communication about organizational goals to employees
communication between different units and departments within an organization
communication that flows from lower to higher levels of an organization – correct
communication between customers and employees
Every organization has an organizational culture, regardless of size, organizational type, product, or profit objective.
True – correct
All activities involved in obtaining and managing raw materials and component parts, managing finished products, packaging them, and getting them to customers are part of
supply chain management. – correct
value chain management.
Unlike tangible goods, services are effectively
the actions that produce tangible and intangible goods.
an organization’s activities that are not for profit.
raw materials that can be transformed into goods
actions or performances that must be directed toward the consumers who use them. – correct
Razor Automobiles Inc. has slightly different versions of the same car for the American, European, and Asian markets. Its employees are grouped into divisions based on the market they have been assigned. This is an example of _____ departmentalization.
geographical – correct
If an employee’s primary function in an organization is transforming resources into goods and services, then he or she is involved in
customer relationship managment.
operations management. – correct
Hiring people to carry out the work of an organization is known as
staffing. – correct
_____ are the ends or results desired by an organization that are derived from the organization’s mission.
Objectives – correct
A hospital can effectively handle a maximum number of 300 patients at any one particular time. This is referred to as its
capacity. – correct
The specific operations of an organization, plant, division, or department would most typically involve the _____ of the company.
middle management – correct
board of directors
_____ is an element in planning that deals with potential disasters such as product tampering, oil spills, fire, earthquake, computer viruses, or a reputation crisis.
Contingency planning – correct
Material requirements planning
Enterprise resource planning
Supply chain management
_____ employs specialized computer systems to actually guide and control the transformation process of inputs into outputs.
Computer-assisted manufacturing (CAM) – correct
Computer-assisted design (CAD)
A transaction processing system
A turnkey project
A(n) _____ is best described as the result that a firm wishes to achieve.
goal – correct
When an organization has a structure in which decision-making authority is delegated as far down the chain of command as possible, it is said to be exercising
decentralization. – correct
Planning is a crucial activity because it designs the map that lays the groundwork for the other functions. It involves forecasting events and determining the best course of action from a set of options or choices.
True – correct
18th-century economist Adam Smith illustrated improvements in efficiency in manufacturing units through the application of
specialization. – correct
How long a time period do strategic plans generally cover?
one year or longer – correct
six months to a year
longer than five years
one to three months
From the perspective of manufacturers, standardization means
making identical, interchangeable components or complete products. – correct
ensuring that one’s product has the exact same features as that of a competitor.
making the exact product a particular customer needs or wants.
ensuring that each product is sold at the same price.
A company that has departments for marketing, finance, personnel, and production is organized by
function. – correct