Computer Software Information Technology
The key terms included in this Information Technology chapter, Computer, Software, Data, Business Driver, Customer, Service.
When talking about changes related to information technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, ________________________, and the growth of cloud computing.
the growing use of big data
___________________ is a business driver which focuses on ways to achieve better efficiencies to increase profits.
Operational Excellence
If a competitor to your business introduces an effective product or service (i.e., when Citibank first introduced the ATM), your need to follow is considered an example of the business driver:
Survival
A manager upset that he or she is not receiving forecasts, sales projections, or appropriate dashboards is expressing frustration for having a poor ______________ business driver:
Improved Decision Making
An automobile rental company interested in learning and adapting to the needs of its customers is focusing on the business driver:
Customer and Supplier Intimacy
Which is an example of a business using information systems for customer intimacy?
Mandarin Oriental Hotel’s customer-preference tracking system
In its simplest form, ___________ represents streams of raw facts with limited usefulness until organized.
Data
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support which of the following?
Decision making and control in an organization
Maintenance phase
monitor and support the new system to ensure it continues to meet the business goals
Selfsourcing (end-user development)
the development and support of IT systems by end users with little or no help from IT specialists
Prototype
a model of a proposed product, service, or system
Prototyping
the process of building a model that demonstrates the features of a proposed product, service, or system
Outsourcing
the delegation of specified work to a third party for a specified length of time, at a specified cost, and at a specified level of service
Intellectual property
intangible creative work that is embodied in physical form
Copyright
legal protection afforded an expression of an idea
Fair Use Doctrine
may use copyrighted material in certain situations
Pirated software
the unauthorized use, duplication, distribution, or sale of copyrighted software
Privacy
the right to left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent
Phishing (carding, brand spoofing)
a technique to gain personal information for the purpose of identity theft
Pharming
rerouting your request for a legitimate Web site
Cookie –
a small file that contains information about you and your Web activities, which a Web site places on your computer
Spam –
unsolicited e-mail from businesses advertising goods and services
Adware
software to generate ads that installs itself when you download another program
Spyware (sneakware, stealthware)
software that comes hidden in downloaded software and helps itself to your computer resources
Trojan horse software
software you don’t want inside software you do want
Hackers
knowledgeable computer users who use their knowledge to invade other people’s computers
Computer virus (virus)
software that is written with malicious intent to cause annoyance or damage
Worm
type of virus that spreads itself from computer to computer usually via e-mail
Denial-of-service (DoS) attack
floods a Web site with so many requests for service that it slows down or crashes
Anti-virus software –
detects and removes or quarantines computer viruses
Firewall –
hardware and/or software that protects a computer or network from intruders
Encryption –
scrambles the contents of a file so that you can’t read it without having the right decryption key
in this video, samir describes how business executives use a bi application to drill down and see _____ data, the detail in the data such as data on a particular store or data on a particular item.
Granular
With E-commerce and the Internet, which of the following depicts a trend in advertising?
E-commerce and Internet advertising have grown while traditional advertising and commerce have remained flat.
What is emerging as a major business area of innovation that offers a flexible collection of computers on the Internet that can perform tasks previously performed on corporate computers?
Cloud Computing
Which of the following most accurately describes an information system?
A set of components that gather, analyze, store, and utilize information for making better decisions for a firm
What are the dimensions of information systems?
Organizations, People, and Information Technology
What are the steps of the problem solving process?
Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation
As Julie explains to Trey, she needs sales data in order to plan future cookie production. Based on her explanation, data is defined as _____.
recorded facts or figures
When Julie describes calculating the average number of cookies sold in February, she is describing an example of obtaining _____ from _____.
information; data
Based on the information in this video, which of the following describes high quality data?
It is correct, current, and complete.
In this video dramatization, Julie and Trey discuss the need to document any changes they make to a cookie recipe. If they change the recipe for red velvet cookies and don’t change the list of ingredients they use for the procurement of inputs, this is an example of failure of data to be _____.
correct
As Julie explains to Trey, she needs information obtained from high quality data to help her make good decisions. Which of the following four documents would not be a good source of information for Julie?
a social media report that shows the total number of “likes” for each cookie
What primary goal does the San Francisco Giants’ “dynamic ticket pricing” help accomplish?
It allows ticket prices to fluctuate according to demand
Businesses in America will spend approximately $600 ____________ on hardware, software, and telecommunications equipment in 2015.
Billion
With new laws requiring the storage of emails and other important documents, estimates of information systems storage now exceeds 1.8:
Zettabytes
When talking about changes related to information technology, the text identifies three interrelated changes that are responsible for the bulk of innovations. These include the mobile digital platform, ________________________, and the growth of cloud computing.
the growing use of big data
___________________ is a business driver which focuses on ways to achieve better efficiencies to increase profits.
Operational Excellence
If a competitor to your business introduces an effective product or service (i.e., when Citibank first introduced the ATM), your need to follow is considered an example of the business driver:
Survival
A manager upset that he or she is not receiving forecasts, sales projections, or appropriate dashboards is expressing frustration for having a poor ______________ business driver:
Improved Decision Making
An automobile rental company interested in learning and adapting to the needs of its customers is focusing on the business driver:
Customer and Supplier Intimacy
Which is an example of a business using information systems for customer intimacy?
Mandarin Oriental Hotel’s customer-preference tracking system
In its simplest form, ___________ represents streams of raw facts with limited usefulness until organized.
Data
An information system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support which of the following?
Decision making and control in an organization