Motivation Theory & Job Analysis – Intro To Business
This quiz is about motivation theory and job analysis.
According to _____, how much people are willing to contribute to an organization depends on their assessment of the fairness of the rewards they will receive in exchange.
equity theory – correct
In the context of employee motivation theories, Theory Z includes many elements associated with the _____ approach to management.
Japanese – correct
Which of the following is management’s version of a strike?
a lockout – correct
_____ refers to forming a pool of qualified applicants from which management can select new employees.
Recruiting – correct
Which of the following is an internal source of recruitment for an organization?
current employees – correct
Human resources management refers to
all the activities involved in managing the day to day tasks of the organization.
all the activities involved in determining an organization’s human resources needs, as well as acquiring, training, and compensating people to fill those needs. – correct
labor, the physical and mental abilities that people use to produce goods and services.
all the activities involved in managing an organization’s goods and services.
____ involves determining, through observation and study, the specific tasks that comprise a job; the knowledge, skills, and abilities necessary to perform the job; and the environment in which the job will be performed.
Job analysis – correct
Rewarding appropriate behavior tends to be more effective to modify behavior in the long run than punishments for unacceptable behavior.
True – correct
Which of the following theories is associated with the piece-rate system?
the classical theory of motivation – correct
the two-factor theory
the theory of the hierarchy of needs
Theory X and Theory Y
Which of the following needs is at the top of Maslow’s hierarchy of needs?
self-acutalization needs – correct
According to Herzberg’s theory, which of the following is a hygiene factor?
salary – correct
Which of the following is the last step in a typical motivation process?
satisfaction – correct
A _____ is a performance appraisal method that provides feedback from a panel that typically includes superiors, peers, and subordinates.
360-degree feedback system – correct
Which of the following is a form of financial compensation?
commissions – correct
According to Herzberg’s theory, which of the following is a motivational factor?
responsibility – correct
The Hawthorne studies found that money was the primary motivator for employees.
False – correct
Which stage of the employee selection process allows management to obtain detailed information about an applicant’s experience and skills, reasons for changing jobs, and an idea of whether the person would fit in with the company?
interviewing – correct
According to the classical theory of motivation, which of the following would motivate employees to work hard?
a long lunch break
adequate tools and long hours
financial incentives – correct
Theory X and Theory Y are most closely associated with
Douglas McGregor – correct
The person primarily associated with the Hawthorne studies is
Elton Mayo – correct
Which of the following information is most likely to be included in a job specification rather than a job description?
responsibilities associated with a job
education qualification required for a job – correct
tasks to be performed
_____ are nonfinancial forms of compensation provided to employees.
Benefits – correct
_____ programs are legally mandated plans that try to increase job opportunities for minority groups.
Affirmative action – correct
Maslow’s hierarchy lists the most basic needs people strive to satisfy first at the top of the pyramid.
False – correct
A(n) _____ is the personal satisfaction and enjoyment that a person feels from attaining a goal.
intrinsic reward – correct
Job _____ is the incorporation of motivational factors such as opportunity for achievement, recognition, responsibility, and advancement into a job.
enrichment – correct
The _____ is a federal agency established by the Civil Rights Act of 1964 that is dedicated to increasing job opportunities for women and minorities and eliminating job discrimination based on race, religion, color, sex, national origin, or disability.
Equal Employment Opportunity Commission – correct
Pension Benefit Guaranty Corporation
National Center for Civil and Human Rights
United States Commission on Civil Rights
Which of the following forms of compensation includes an employee stock ownership plan?
profit sharing – correct
A work program that allows employees to choose their starting and ending times, as long as they are at work during a specified core period is called
flextime. – correct
Financial compensation falls into two general categories, which are
wages and benefits.
wages and salaries. – correct
salaries and benefits.
commissions and incentives.
Frederick Herzberg proposed
the Hawthorne effect theory.
the two-factor theory. – correct
the classical theory of motivation.
the hierarchy of needs theory.
_____ is the difference between a desired state and an actual state.
A need – correct
An employer beginning the selection process for new employees would begin with the
application form. – correct
Theory Z is more participative and encourages lifelong employee commitment more than traditional management approaches.
True – correct
The formal, written document that spells out the relationship between the union and management for a specified period of time is called a(n)
labor contract. – correct
Reference checking usually involves
checking a company’s compliance with its policies.
monitoring the working conditions in a firm.
checking the previous work experience of a candidate. – correct
assessing an applicant’s potential for a job.
Human relations is the study of the behavior of individuals and groups in organizational settings.
True – correct
Which of the following statements is true of using salary as employee compensation?
It involves paying a percentage of an employee’s sales.
It a monetary reward for exceptional performance.
It is associated with white-collar workers – correct
It is a nonfinancial reward.
The difference between an arbitrator and a mediator is that
an arbitrator is a neutral third party, while a mediator is a representative of management.
an arbitrator’s solution to a labor dispute is binding on the participants, while a mediator’s solution is not binding. – correct
a mediator is a neutral third party, while an arbitrator is a member of the union.
a mediator’s solution to a labor dispute is enforceable, while the arbitrator’s solution is non-enforceable.
_____ is a public protest against management practices and involves union members marching at an employer’s plant or work site.
Picketing – correct
Which stage of the selection process may require a candidate to undergo physical examinations to determine his or her suitability for a specific job?
testing – correct
Job _____ occurs when two people do one job.
sharing – correct
_____ is one of the most difficult tasks for managers. However, doing so is essential because it gives employees feedback and generates information about the quality of the firm’s selection, training, and development activities.
Performance appraisal – correct
_____ states that motivation depends not only on how much a person wants something but also on the person’s perception of how likely he or she is to get it.
Expectancy theory – correct
According to Maslow’s hierarchy of needs, which of the following needs do people strive to satisfy first?
physiological needs – correct
Planning, as a function of human resources management, includes determining the status of current personnel when planning human resource needs for the future.
True – correct
The birth of the study of human relations within business organizations can be traced to
research conducted by Mayo and Hawthorne.
Maslow’s hierarchy of needs.
time and motion studies by Frederick W. Taylor and Frank and Lillian Gilbreth. – correct
McGregor’s Theory X and Theory Y.
_____ is the negotiation process through which management and unions reach an agreement about compensation, working hours, and working conditions for concerned employees.
Collective bargaining – correct
Theory Z was first described by
William Ouchi. – correct
Which of the following adds tasks to a job instead of treating each task as a separate job?
job enlargement – correct