Formal Communication – Principles of Management Quiz
The key terms in this Business Management course include Formal Communication.
_______ communication moves upward, downward, or horizontally.
Informal
Formal
External
Face-to-face discussions, telephone conversations, and formal presentations are examples of
intrapersonal communication.
nonverbal communication.
oral communication.
monologues.
soliloquies.
by making comparisons
by completing outcomes
by evaluating respect
by consoling one another
by following a leader
In contrast to reinforcement theory, expectancy theory
describes the processes by which factors in the work environment affect people’s behavior.
considers some of the cognitive processes that go on in people’s heads.
focuses on tools such as punishments and extinctions.
does not look at individual performance of employees.
has a positive effect on employee retention.
In which order would the expectancy theory place the following events?
outcome valence, performance, effort
performance, effort, outcome valence
effort, outcome valence, performance
performance, outcome valence, effort
effort, performance, outcome valence
Formal Communication – Principles of Management Quiz
______ is a leadership perspective that attempts to identify what good leaders do—that is, what behaviors they exhibit.
Behavioral approach
Transformational leadership
Strategic approach
Situational approach
Which of the following is an effective practice in cultivating a diverse workforce within an organization?
facilitating groupthink within the organization
limiting the work of managing diversity to top management alone
expecting minority group members to adopt the norms of the majority to survive
offering flexible work schedules and arrangements
keeping minority group members away from the informal network
_______ communication moves upward, downward, or horizontally.
Informal
Formal
Grapevine
External
Social
Face-to-face discussions, telephone conversations, and formal presentations are examples of
intrapersonal communication.
nonverbal communication.
oral communication.
monologues.
soliloquies.
_______ communication moves upward, downward, or horizontally.
Informal
Formal
Grapevine
External
Social
Face-to-face discussions, telephone conversations, and formal presentations are examples of
intrapersonal communication.
nonverbal communication.
oral communication.
monologues.
soliloquies.
How do people assess equity?
by making comparisons
by completing outcomes
by evaluating respect
by consoling one another
by following a leader
In contrast to reinforcement theory, expectancy theory
describes the processes by which factors in the work environment affect people’s behavior.
considers some of the cognitive processes that go on in people’s heads.
focuses on tools such as punishments and extinctions.
does not look at individual performance of employees.
has a positive effect on employee retention.