Formal Communication – Principles of Management Quiz

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Formal Communication – Principles of Management Quiz

The key terms in this Business Management course include Formal Communication.


_______ communication moves upward, downward, or horizontally.

Informal

Formal

Grapevine

External

Social


Face-to-face discussions, telephone conversations, and formal presentations are examples of

intrapersonal communication.

nonverbal communication.

oral communication.

monologues.

soliloquies.


How do people assess equity?

by making comparisons

by completing outcomes

by evaluating respect

by consoling one another

by following a leader


In contrast to reinforcement theory, expectancy theory

describes the processes by which factors in the work environment affect people’s behavior.

considers some of the cognitive processes that go on in people’s heads.

focuses on tools such as punishments and extinctions.

does not look at individual performance of employees.

has a positive effect on employee retention.


In which order would the expectancy theory place the following events?

outcome valence, performance, effort

performance, effort, outcome valence

effort, outcome valence, performance

performance, outcome valence, effort

effort, performance, outcome valence


Formal Communication – Principles of Management Quiz


______ is a leadership perspective that attempts to identify what good leaders do—that is, what behaviors they exhibit.

Behavioral approach

Trait approach

Transformational leadership

Strategic approach

Situational approach


Which of the following is an effective practice in cultivating a diverse workforce within an organization?

facilitating groupthink within the organization

limiting the work of managing diversity to top management alone

expecting minority group members to adopt the norms of the majority to survive

offering flexible work schedules and arrangements

keeping minority group members away from the informal network


_______ communication moves upward, downward, or horizontally.

Informal

Formal

Grapevine

External

Social


Face-to-face discussions, telephone conversations, and formal presentations are examples of

intrapersonal communication.

nonverbal communication.

oral communication.

monologues.

soliloquies.


_______ communication moves upward, downward, or horizontally.

Informal

Formal

Grapevine

External

Social


Face-to-face discussions, telephone conversations, and formal presentations are examples of

intrapersonal communication.

nonverbal communication.

oral communication.

monologues.

soliloquies.


How do people assess equity?

by making comparisons

by completing outcomes

by evaluating respect

by consoling one another

by following a leader


In contrast to reinforcement theory, expectancy theory

describes the processes by which factors in the work environment affect people’s behavior.

considers some of the cognitive processes that go on in people’s heads.

focuses on tools such as punishments and extinctions.

does not look at individual performance of employees.

has a positive effect on employee retention.


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