Customer Problem Process – Information Technology Quiz
The key terms of Information Technology Quiz include, Business, Information, Customer, Process, Problem, System.
An example of the business objective ___________ would include one online coin shop offering a free app that can detect fake coins, and all other online stores following this strategy or potentially going out of business.
Survival
_____ is output from an information system that is returned to key people who analyze it to, evaluate it, and refine inputs for the system.
Feedback
What are the steps of the problem solving process?
Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation
What are the four elements of critical thinking?
Maintaining doubt and suspending judgment, Being aware of different perspectives, Testing alternatives and letting experience guide, and Being aware of organizational and personal limitations
The Problem-Solving Model consists of __________________, solution design, solution evaluation and choice, and implementation.
problem identification
The Problem-Solving Model phase where you determine a performance discrepancy that might be caused by an outdated system is the ________ phase.
problem identification
Regarding dimensions of business problems, a lack of properly trained employees is considered a ______________ dimension.
People
Which of the following is false about information systems?
Customers and suppliers are considered important elements of the information system as they provide key data.
_________ is when a company transfers tasks of the firm to other firms that operate in low-wage countries, possibly reducing job opportunities within the U.S.
Offshoring
What are the major objectives that businesses use information systems to achieve?
Operational excellence, new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival
Which of the following is NOT part of the description of a value web?
They promote communication among units.
When a firm does something in which they are a world-class leader, that activity would be considered to be a _____________ for the company.
core competency
If Koa’s Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home country, it is said to have a ___________ global strategy.
Domestic Exporter
A networked system configuration supports which of the following international business strategies?
Multinational and transnational
If Koa’s Puppy Food Corporation maintains a highly centralized operation with financial management, but decentralizes production and marketing to other countries, is said to have a ___________ global strategy.
Multinational
If Koa’s Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national boarders, it is said to have a ___________ global strategy.
Transnational
Companies often use information systems to improve quality by ______________ as a way to set standards for products and services against predefined standards.
Benchmarking
To help improve quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system is to improve ______________________.
customer service and the quality of the product
Automobiles have the opportunity to use computer-aided design (CAD) to create virtual models of parts and even prototype vehicles. This use of information systems to improve quality is related to ______________________.
improving design quality and precision
The acronym related to organizational improvements, TQM, stands for ____________________.
Total quality management
The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called
six sigma
______________ is a term, when described from a customer perspective, that involves demanding durability, safety, ease of use, as well as service effectiveness and responsiveness.
Quality
______________ is the total time it takes a child to purchase lemonade ingredients, create the lemonade, and set up operations for a neighborhood lemonade stand.
Cycle Time
______ is the acronym related to a leading model for improving business processes to enhance competitiveness.
BPM
____________ is the final and ongoing step of the business process management model.
Continuous Measurement
Which of the following is FALSE regarding the description of business process management (BPM)?
It works on increasing process throughput and quality.
In the Datacard Case, the company decided on a complete business process transformation. An example of a successful business process redesign described in the case included ________________.
the distribution of pricing to Datacard’s partners
–
____________ is a business process improvement model which is most know———-
n and used when dramatic change is needed to gain improvements in productivity and efficiency.
Business process reengineering
With E-commerce and the Internet, which of the following depicts a trend in advertising?
E-commerce and Internet advertising have grown while traditional advertising and commerce have remained flat.
What is emerging as a major business area of innovation that offers a flexible collection of computers on the Internet that can perform tasks previously performed on corporate computers?
Cloud computing
If you include hardware, software, networking, and necessary management consulting, this amounts to over ________ in 2015 in the United States
$1 trillion
A collection of computers on the Internet that allow for innovations such as software as a service (SaaS) is simply called (the):
Cloud.
IoT stands for the:
Internet of Things
For technology, which are the three interrelated advances that make MIS so exciting now and into the future?
Big data, cloud computing, and the mobile digital platform
Which of the following most accurately describes an information system?
A set of components that gather, analyze, store, and utilize information for making better decisions for a firm
What are the dimensions of information systems?
Organizations, People, and Information Technology
Apple’s ITunes and a traditional music store have very different business ___________ with regards to how they produce and deliver products to customers.
Models
An online store asking you to complete a customer satisfaction survey to better understand its customers after making a purchase is primarily addressing which business objective?
customer and supplier intimacy
An example of the business objective ___________ would include one online coin shop offering a free app that can detect fake coins, and all other online stores following this strategy or potentially going out of business.
Survival
_____ is output from an information system that is returned to key people who analyze it to, evaluate it, and refine inputs for the system.
Feedback
What are the steps of the problem solving process?
Problem Identification, Solution Design, Solution Evaluation and Choice, and Implementation
What are the four elements of critical thinking?
Maintaining doubt and suspending judgment, Being aware of different perspectives, Testing alternatives and letting experience guide, and Being aware of organizational and personal limitations
The Problem-Solving Model consists of __________________, solution design, solution evaluation and choice, and implementation.
problem identification
The Problem-Solving Model phase where you determine a performance discrepancy that might be caused by an outdated system is the ________ phase.
problem identification
Regarding dimensions of business problems, a lack of properly trained employees is considered a ______________ dimension.
People
Which of the following is false about information systems?
Customers and suppliers are considered important elements of the information system as they provide key data.
_________ is when a company transfers tasks of the firm to other firms that operate in low-wage countries, possibly reducing job opportunities within the U.S.
Offshoring
What are the major objectives that businesses use information systems to achieve?
Operational excellence, new products, services, and business models; customer/supplier intimacy; improved decision making; competitive advantage; and day-to-day survival