Customer Problem Process – Information Technology Quiz

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Customer Problem Process – Information Technology Quiz

The key terms of Information Technology Quiz include, Business, Information, Customer, Process, Problem, System.


An example of the business objective​ ___________ would include one online coin shop offering a free app that can detect fake​ coins, and all other online stores following this strategy or potentially going out of business.

Survival


​_____ is output from an information system that is returned to key people who analyze it​ to, evaluate​ it, and refine inputs for the system.

Feedback


What are the steps of the problem solving​ process?

Problem​ Identification, Solution​ Design, Solution Evaluation and​ Choice, and Implementation


What are the four elements of critical​ thinking?

Maintaining doubt and suspending​ judgment, Being aware of different​ perspectives, Testing alternatives and letting experience​ guide, and Being aware of organizational and personal limitations


The​ Problem-Solving Model consists of​ __________________, solution​ design, solution evaluation and​ choice, and implementation.

problem identification


The​ Problem-Solving Model phase where you determine a performance discrepancy that might be caused by an outdated system is the​ ________ phase.

problem identification


Regarding dimensions of business​ problems, a lack of properly trained employees is considered a​ ______________ dimension.

People


Which of the following is false about information​ systems?

Customers and suppliers are considered important elements of the information system as they provide key data.


​_________ is when a company transfers tasks of the firm to other firms that operate in​ low-wage countries, possibly reducing job opportunities within the U.S.

Offshoring


What are the major objectives that businesses use information systems to​ achieve?

Operational​ excellence, new​ products, services, and business​ models; customer/supplier​ intimacy; improved decision​ making; competitive​ advantage; and​ day-to-day survival


Which of the following is NOT part of the description of a value​ web?

They promote communication among units.


When a firm does something in which they are a​ world-class leader, that activity would be considered to be a​ _____________ for the company.

core competency


If​ Koa’s Puppy Food Corporation maintains a highly centralized operation with all corporate operations taking place in its home​ country, it is said to have a​ ___________ global strategy.

Domestic Exporter


A networked system configuration supports which of the following international business​ strategies?

Multinational and transnational


If​ Koa’s Puppy Food Corporation maintains a highly centralized operation with financial​ management, but decentralizes production and marketing to other​ countries, is said to have a​ ___________ global strategy.

Multinational


If​ Koa’s Puppy Food Corporation maintains a strategy to take advantage of local competitive advantages and avoids the notion of national​ boarders, it is said to have a​ ___________ global strategy.

Transnational


Companies often use information systems to improve quality by​ ______________ as a way to set standards for products and services against predefined standards.

Benchmarking


To help improve​ quality, Delta Airlines installed customer care systems at some of its airport gates. The goal of this information system is to improve​ ______________________.

customer service and the quality of the product


Automobiles have the opportunity to use​ computer-aided design​ (CAD) to create virtual models of parts and even prototype vehicles. This use of information systems to improve quality is related to​ ______________________.

improving design quality and precision


The acronym related to organizational​ improvements, TQM, stands for​ ____________________.

Total quality management


The popular quality management technique that specifically calls for 3.4 defects per million opportunities is called​

six sigma


​______________ is a​ term, when described from a customer​ perspective, that involves demanding​ durability, safety, ease of​ use, as well as service effectiveness and responsiveness.

Quality


​______________ is the total time it takes a child to purchase lemonade​ ingredients, create the​ lemonade, and set up operations for a neighborhood lemonade stand.

Cycle Time


​______ is the acronym related to a leading model for improving business processes to enhance competitiveness.

BPM


​____________ is the final and ongoing step of the business process management model.

Continuous Measurement


Which of the following is FALSE regarding the description of business process management​ (BPM)?

It works on increasing process throughput and quality.


In the Datacard​ Case, the company decided on a complete business process transformation. An example of a successful business process redesign described in the case included​ ________________.

the distribution of pricing to​ Datacard’s partners


​____________ is a business process improvement model which is most know———-

n and used when dramatic change is needed to gain improvements in productivity and efficiency.

Business process reengineering


With​ E-commerce and the​ Internet, which of the following depicts a trend in​ advertising?

​E-commerce and Internet advertising have grown while traditional advertising and commerce have remained flat.


What is emerging as a major business area of innovation that offers a flexible collection of computers on the Internet that can perform tasks previously performed on corporate​ computers?

Cloud computing


If you include​ hardware, software,​ networking, and necessary management​ consulting, this amounts to over​ ________ in 2015 in the United States

​$1 trillion


A collection of computers on the Internet that allow for innovations such as software as a service​ (SaaS) is simply called​ (the):

Cloud.


IoT stands for​ the:

Internet of Things


For​ technology, which are the three interrelated advances that make MIS so exciting now and into the​ future?

Big​ data, cloud​ computing, and the mobile digital platform


Which of the following most accurately describes an information​ system?

A set of components that​ gather, analyze,​ store, and utilize information for making better decisions for a firm


What are the dimensions of information​ systems?

​Organizations, People, and Information Technology


​Apple’s ITunes and a traditional music store have very different business​ ___________ with regards to how they produce and deliver products to customers.

Models


An online store asking you to complete a customer satisfaction survey to better understand its customers after making a purchase is primarily addressing which business​ objective?

customer and supplier intimacy


An example of the business objective​ ___________ would include one online coin shop offering a free app that can detect fake​ coins, and all other online stores following this strategy or potentially going out of business.

Survival


​_____ is output from an information system that is returned to key people who analyze it​ to, evaluate​ it, and refine inputs for the system.

Feedback


What are the steps of the problem solving​ process?

Problem​ Identification, Solution​ Design, Solution Evaluation and​ Choice, and Implementation


What are the four elements of critical​ thinking?

Maintaining doubt and suspending​ judgment, Being aware of different​ perspectives, Testing alternatives and letting experience​ guide, and Being aware of organizational and personal limitations


The​ Problem-Solving Model consists of​ __________________, solution​ design, solution evaluation and​ choice, and implementation.

problem identification


The​ Problem-Solving Model phase where you determine a performance discrepancy that might be caused by an outdated system is the​ ________ phase.

problem identification


Regarding dimensions of business​ problems, a lack of properly trained employees is considered a​ ______________ dimension.

People


Which of the following is false about information​ systems?

Customers and suppliers are considered important elements of the information system as they provide key data.


​_________ is when a company transfers tasks of the firm to other firms that operate in​ low-wage countries, possibly reducing job opportunities within the U.S.

Offshoring


What are the major objectives that businesses use information systems to​ achieve?

Operational​ excellence, new​ products, services, and business​ models; customer/supplier​ intimacy; improved decision​ making; competitive​ advantage; and​ day-to-day survival


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